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Acceptable Use Policy
Videotron Telecom Ltd’s (VTL) Acceptable
Use Policy aims at protecting VTL, it’s customers and the Internet community
in general against activities that are contrary to netiquette and, in some
cases, illegal.
Uses permitted / prohibited
Any activity that prohibits someone
else to enjoy fully it’s Internet access or that infringes on it’s rights
is prohibited.
Content
The following are prohibited on or
from VTL’s network :
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transmitting, storing or distributing
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material that is legally protected (by
copyright, trademark, trade secret, etc.), without proper autorisation
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viruses, worms, trojan horses, spyware,
or any material used to make them
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obscene, defamatory content
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sending unsollicited e-mail («
junk mail », « spam »)
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« excessive crossposting »
on Usenet
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using or setting an « open »
server, such as a mail relay or a proxy (these servers are allowed provided
that they are configured in such a way as to limit their access only to
the users of the owner)
Network Security
The following or similar activities
are forbidden :
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probing, scaning, vulnerability testing,
illegal access or attempt thereof
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interfering with the service to a user,
a system, a host or a network; denial of service (DoS) attacks : mailbomb,
flood, system overload, vulnerability exploit
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altering or forging of TCP, mail or Usenet
header (« spoofing ») (This provision is not intended to disallow
the use of aliases when and where it is a common practice)
Coverage of the Policy
This Policy applies to all and any
user of VTL’s network, whether or not they have a direct contract with
VTL. Each customer has the responsibility to see to it that its end-users
/ customers respects this AUP.
The spirit of the Policy is to be
considered. Any technical detail herein is an example. The list is neither
complete nor restrictive.
Consequences
All events reported or detected are
investigated.
VTL may involve, and will cooperate
with, law enforcement authorities, if need be.
Violation of this AUP may result
in partial or total suspension of service, temporarily or permanently.
In accordance with the sections on use of the services as well as interruption
of services by VTL, included in the Terms of Services attached to VTL’s
standard contracts, the following actions may be taken to enforce this
Policy :
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removal of illegal documents
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access filtering
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temporary service suspension
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termination of contract according to
the procedure set forth int said contract
The technical representative of the customer
will be informed of any derogatory activity and will be given a reasonnable
period to remedy. However, in all cases, VTL reserves the right to take
any action, without prior notice, to protect itself, its network, customers,
installations and equipments, againts harm and litigation.
Contacts
If an illegal activity does not originate
for VTL’s network, please contact the originating ISP.
To report an incident, please send
an e-mail to abuse@videotron.net
Be sure to include all relevant information
that will enable us to track the incident :
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date, time and time-zone of the incident
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originating IP address
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details of the infraction (firewall log;
copy of message, including all headers, etc.)
For further information on this Policy,
send an e-mail to abuse@videotron.net
Last updated : August 12, 2002.
© Videotron Telecom Ltd.
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